Radio Access Network Expert
Toronto, ON, CA, M5J 0B8
Company Description
At Freedom, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo.
Does that sound like you? We’d love to meet you.
Short Description
Job Description
The Radio Access Network Expert provides advanced technical expertise and support for Radio Access Network (RAN) systems, ensuring optimal performance, reliability, and scalability of mobile network infrastructure. This role involves troubleshooting complex issues, collaborating with engineering teams, and delivering solutions that maintain high-quality service for end-users.
Technical Support & Troubleshooting
- Provide Level 2 support for RAN-related incidents and escalations.
- Diagnose and resolve complex hardware, software, and configuration issues in RAN systems (e.g., LTE, 5G NR).
- Analyze logs, KPIs, and alarms to identify root causes and implement corrective actions.
Network Optimization
- Perform advanced performance analysis and recommend optimization strategies.
- Support capacity planning and ensure compliance with SLAs and QoS standards.
Collaboration & Coordination
- Work closely with vendors, field engineers, and NOC teams to resolve critical issues.
- Liaise with vendor and product teams for software upgrades, patches, and feature enhancements.
Documentation & Reporting
- Maintain detailed records of incidents, resolutions, and configuration changes.
- Prepare technical reports and provide feedback for continuous improvement.
New Technology Integration & Validation
- Support the launch and validation of new wireless technologies, such as 5G Standalone (SA)/Non-Standalone (NSA), Open RAN, and IoT solutions, in lab and field environments.
Collaboration & Vendor Management
- Work closely with RF engineering, core network teams, product management, and external vendors to report bugs, implement fixes, and manage product-related issues.
Training & Mentorship
- Mentor junior engineers and provide technical training on RAN technologies and troubleshooting methodologies.
Qualifications
Education: Bachelor’s degree in Telecommunications, Electrical Engineering, or related field.
Experience: 10+ years in RAN technical support or mobile network operations.
Technical Expertise: Strong knowledge of LTE, 5G NR, and related protocols (S1, X2, NG). Familiarity with vendor-specific RAN equipment (e.g., Ericsson, Nokia, Samsung).
Proficiency in network monitoring tools and OSS systems.
In-depth understanding of RAN systems, protocols, and cellular technologies (GSM, WCDMA, LTE, 5G SA/NSA, VoLTE/VoNR).
Proficiency with network analysis and optimization tools (e.g., OSS, network management systems, KPI monitoring tools)
Knowledge of relevant networking protocols (TCP/IP, OSPF, BGP) is beneficial.
Familiarity with Cloud RAN and IoT concepts.
Excellent problem-solving, communication, and analytical skills.
Certifications (Preferred): 3GPP standards knowledge, Relevant Vendor certifications (e.g., Ericsson, Nokia, Samsung)
Advanced troubleshooting and root cause analysis.
Ability to work under pressure and manage critical incidents.
Strong collaboration and stakeholder management skills.
Additionnal Information
- Salary: Commensurate with qualifications and experience.
- Take advantage of a customizable health & dental benefits program and opportunities for company-matched pension (according to position).
- Promote your health with the wellness program, which focuses on physical, psychological, financial, and social health.
- Benefit from the Employee Assistance Program for you and your family, including Virtual Healthcare.
- At Freedom, we recognize your great work through a device subsidy and discounts on Freedom products & services.
- Participate in projects that make an impact and take on challenges that will allow you to surpass yourself.
- Develop your full potential and imagine what you can become within Quebecor’s family through our various career opportunities.
- This posting is for an existing vacancy.
Check out our Activity Report for an overview of the projects to which you could contribute !
We value your uniqueness !
We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community to which we belong. We strive to provide a work environment where each individual is valued and respected for who they are and can realize their full potential. We're eager to discover all the qualities that make you unique!
We are happy to make accommodations to promote accessibility upon request. If you need an accommodation at any stage of the process, please don't hesitate to let us know when you first contact us.